As part of our commitment to you, all Dermderm.com purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at Dermderm.com, you may return them within 7 days. If your product is outside of the 7 day return policy window, please feel free to contact one of our customer service representatives for further assistance for a 50% refund. Your satisfaction is our top priority. Note: If your order arrived damaged or defective, please bypass the instructions below and contact us at firstname.lastname@example.org or by calling (657) 456-2791, Monday through Friday, 10 AM – 6:30 PM PST.
Return Instructions- 4 Easy Steps
Before shipping your return we recommend that you review our entire return guidelines below
1.Obtain your Return Merchandise Authorization number (RMA#). There are 2 simple ways to do this:
Email us at email@example.com. Please include your order number and a list of the item(s) you’d like to return.
Contact us via phone at (657) 456-2791 , Monday through Friday, 10 AM – 6:30 PM PST
2.Include all parts, pieces, printed materials, and accessories, along with the product’s original packaging. You are welcome to keep your free samples or gifts with purchase – those are yours!
3700 Wilshire Blvd. Suite 610
You are responsible for return shipping charges. To ensure that we receive your return, we recommend using a method of shipment with tracking and insurance.
Returns will be processed and approved credits issued within five business days of receipt.